The global software glitch, which was allegedly caused by Microsoft’s security updates, affected the aviation industry worldwide, and the problem did not bypass the Croatian stakeholders either.
Namely, the Minister of Transport of the Republic of Croatia, Oleg Butković, confirmed for N1 that Croatia Control is also affected: “Air navigation control is experiencing difficulties. While operationally everything is functioning, the administrative system is down. This is not due to a cyber attack, and we are working on resolving the issue. The effectiveness of air navigation control remains intact.”
AvioRadar has learned that the reservation system of Croatia Airlines is also interrupted, but there is currently no information on whether the malfunction affects the national airline at operational level.
The computer failure was reported by airlines such as IndiGo, Spice Jet, Frontier, and Jet Star, leading some of them to cancel individual flights. Certain airports were also affected, particularly in the passenger registration sector, causing longer-than-usual waits at London’s Gatwick, Luton, and Stansted airports. However, there is no information about disruptions in flight schedules.
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12:01 – Zagreb Franjo Tuđman Airport confirmed to AvioRadar that all of the airport’s systems are functioning properly. However, there are issues with the systems of certain carriers, resulting in some passengers needing to check in again at the airport. They emphasize that there are no problems with their own systems.
12:41 – Zadar Airport confirms that there are no problems with the operation of the IT system and that all operations are proceeding according to plan.
12:44 – Dubrovnik Ruđer Bošković Airport has confirmed for AvioRadar: “Ruđer Bošković Dubrovnik Airport is not affected by IT problems that occur globally, but we have difficulties in regular traffic due to the difficulties experienced by airlines and other EU airports.”
12:53 – Croatia Airlines reports to AvioRadar that there was a short interruption of the service of booking and purchasing airline tickets on the website: “The global disruption of Microsoft systems today caused a temporary unavailability of Croatia Airlines’ online booking and ticket purchasing services. This issue was quickly resolved, and all online services are now fully operational. All morning flights today were conducted mostly according to the scheduled flight times. Customers are advised to check the current status of their flights at Croatia Airlines sales points in Croatia and abroad.”
12:58 – Croatia Control states that all difficulties have been resolved: “At Croatia Control, all operational systems remained fully functional, allowing us to provide uninterrupted air navigation services. The difficulties with our administrative computer systems, caused this morning by a global problem with antivirus software, have since been resolved.”
14:15 – Pula Airport states: “The IT system of Pula Airport is working smoothly, but we are monitoring and adapting to the new situation, given that air traffic is globally affected by this IT failure.”
18:22 – Osijek Airport reports that they were not affected by the global software failure, but that they advise passengers to arrive at the airport on time and to contact the airlines for details: “Our airport has not experienced any problems with the operation of computer systems due to of said global computer failure. We have also had no operational difficulties, including aircraft and passenger handling systems. Please note that some airlines are experiencing technical difficulties, and we advise passengers to arrive at the airport on time to avoid possible problems. For any difficulties and additional information, please get in touch with your airlines.”
