100% punctual departure of Air Transat flights from Zagreb

The Canadian carrier Air Transat awarded Havas Zemaljske Usluge d.o.o. for achieving 100% accuracy in the time of departure of Air Transat aircraft during the year 2023 (100% On Time Performance). Air Transat operates Toronto – Zagreb route, and in 2023, there were 49 flights and 26,473 passengers transported. According to the summer flight schedule for 2024, Air Transat will fly a total of 69 flights and is expected to transport around 37,000 passengers.

The award went to Mutlu Baskan, president of the board of Havas Zemaljske usluge d.o.o. handed over by Ian Bunch, regional manager of Air Transat at a ceremony in the passenger terminal of Franjo Tuđman Airport. Ian Bunch said on the occasion: “On behalf of Air Transat, I want to thank you for your outstanding achievements. This award is our recognition to your professionalism and dedication to work.”

“We are honored that Mr. Ian Bunch visited Zagreb to present us with this award. This is the achievement of our dedicated colleagues. We always strive for punctual departures, while at the same time carefully monitoring the safety of operations. We hope to achieve the same in 2024.” said Mutlu Baskan, CEO of Havas Zemaljske Usluge d.o.o..

David Gabelica, a member of the Zagreb International Airport Board, said on that occasion: “Congratulations to our colleagues of Havas Zemaljske Usluge d.o.o. on this award, which confirms their outstanding results on Air Transat flights in 2023. Such achievements contribute to a positive passenger experience, good cooperation with airlines and further improve quality of Franjo Tuđman Airport services.”

Company HAVAS – Zemaljske usluge d.o.o. is currently the only provider of ground services at Franjo Tuđman Airport, and in 2022 it achieved a total turnover of €17,778,864.00, with a reported profit of €484,964.00 and an average of 502 employees in that year. Until 2022, ground handling services at Franjo Tuđman Airport were provided by the company MZLZ – ground services d.o.o., which was purchased by HAVAS in the same year.

In the beginning of 2024, and following the Council Directive 96/67/EC of 15 October 1996 on access to the market of ground handling services in the Community, the Croatian Civil Aviation Agency (CCAA) should call for a tender for another provider of ground handling services at the airports in Zagreb, Split, and Dubrovnik. This directive regulates the market of ground services at all airports, which ensures airlines the choice of providers according to their needs.

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