Work has begun on installing 15 new check-in counters at Franjo Tuđman Airport. As the airport management previously announced, an intermediate phase of the upgrade has been activated according to the number of passengers reached, allowing passengers to have shorter check-in times and a more pleasant experience using the airport’s services.
The new counters, designated as “A” counters, will bring the total number of check-in counters to 45, joining the existing 30 “B” and “C” counters. There is still room for further expansion, with the capacity to install an additional 15 counters, reaching a total of 60. These final counters will be added when the airport reaches an annual passenger count of 5 million. Notably, the new counters will replace the temporary A01-A04 counters, which were primarily used for flights to Israel.
Zagreb Airport is breaking records in the number of passengers this year, and for the first time in history, more than 4 million passengers were served. The airport expects 4.2 million passengers by the end of the year.
In addition to the check-in upgrades, several improvements have been introduced to enhance the passenger experience. This year, the business class Primeclass Lounge was renovated, and the “Needstop” café in the Schengen departures area was relocated between gates 22 and 23, replacing its previous location opposite gate 21. A seating area has also been added. Similarly, the “Needstop” café in the non-Schengen departures area has been moved from level 2 to level 3, where a new smoking cabin is available. Access to the cabin is via stairs after border control, with work currently underway to install a new elevator. Passengers can now benefit from live monitoring of security check lines, allowing them to see wait times before entering the security zone. Additionally, “Tisak” sales points have been replaced by the “Relay” brand, and new self-service checkouts have been introduced in the duty-free shop. Further improvements include the replacement of the information desk in the departures area with a self-service kiosk, which provides passengers with essential information. A second kiosk has also been installed on the ground floor in the arrivals area. As part of its transformation into a “quiet airport,” terminal-wide flight announcements and passenger calls have been discontinued, except in specific boarding gate zones. Passengers are encouraged to monitor flight statuses and updates on screens located throughout the terminal.
