Lufthansa Group airlines have introduced a new service that enhances baggage tracking by integrating Apple AirTag location features into their systems. Effective immediately, passengers flying with Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, and Eurowings can share the location of their AirTag or other Find My network accessories securely through the airline’s digital baggage tracing service.
This integration allows Lufthansa Group airlines to access real-time location data provided by passengers, enabling more efficient and transparent baggage tracking. The initiative is part of the airline group’s broader efforts to enhance digital services and improve the overall travel experience.
“Our digital products team, the ‘Digital Hangar,’ continuously develops new digital services to support our customers throughout their journey,” said Dieter Vranckx, Member of the Executive Board and Chief Commercial Officer of Lufthansa Group. “The use of Apple AirTag data is just one example of how we are enhancing the customer experience through innovative solutions.”
Oliver Schmitt, Head of the Lufthansa Group Digital Hangar, emphasized the improvements in baggage tracing, noting that the integration of AirTag data allows the airline to respond more efficiently in case of disruptions. “With our app and website, passengers can now find solutions quickly and easily,” Schmitt stated.
The enhanced baggage tracking feature represents Lufthansa Group’s commitment to leveraging technology to streamline operations and provide passengers with greater peace of mind.
