Star Alliance named best airline alliance for 4th consecutive year

Paris, June 18th, 2019 –  For the fourth year running, Star Alliance has claimed the Best Airline Alliance title at the Skytrax World Airline Awards, with the Alliance’s prestigious Los Angeles Lounge retaining the Best Airline Alliance Lounge Award for the fifth year in a row.

Upon accepting the honour at the 53rd Paris Air Show, Star Alliance CEO Jeffrey Goh, said: “This award would not have been possible without the trust and loyalty of the many hundreds of millions of customers that fly the Star Alliance network each year. To them, I take this opportunity to express our thanks. It is their confidence in what we have to offer that has made us the World’s Best Airline Alliance for the fourth consecutive year and an affirmation of our efforts and innovation to further improve their journey.”

Goh also paid tribute to the “vigour and dedication of the Star Alliance workforce, who consistently go to great lengths to make the customer journey more efficient, seamless and enjoyable every day. We benefit from the diverse strengths of over 430,000 proud employees across our 28 member airlines, which affords us the capacity to offer a holistically unrivalled passenger experience.”

The World Airline Awards were introduced in 1999 to provide a customer satisfaction study that was truly global. Travellers across the world vote in the largest airline passenger satisfaction survey to decide the award winners.

Star Alliance was the first airline alliance to receive the Best Alliance Award from Skytrax when the category was first introduced in 2005. 

Over 100 customer nationalities participated in the latest survey with 21.65 million eligible entries counted in the results. More than 300 airlines are featured in the survey results.

Edward Plaisted of Skytrax said: “We congratulate Star Alliance for their remarkable achievement in winning the world’s Best Airline Alliance title for the fourth consecutive year, and this underlines the fact that they are delivering a range of products and services to customers which are popular. Star Alliance have now won this coveted award ten times since 2005 and remain at the forefront of the global airline alliances. The other success for Star Alliance was receiving the award for the Best Airline Alliance Lounge, which was won by the Star Alliance Lounge in Los Angeles again this year.”

Complementing the Alliance awards, 12 Star Alliance member carriers received distinctions in 21 categories:

Aegean Airlines – Best Regional Airline in Europe
Air Canada – Best Airline in North America 
– Best Business Class Lounge Dining
ANA – World’s Best Airport Services 
– Best Business Class Onboard Catering
Austrian Airlines – Best Premium Economy Onboard Catering 
COPA Airlines – Best Airline in Central America / Caribbean 
– Best Airline Staff in Central America 
Ethiopian Airlines – Best Airline in Africa
EVA Air – World’s Best Airline Cabin Cleanliness 
– Best Economy Class Onboard Catering
Lufthansa – Best Airline in Europe
– Best Airline in Western Europe
Singapore Airlines – World’s Best Cabin Crew
– Best Airline in Asia
– World’s Best First Class
– World’s Best First Class Seat
Swiss International Air Lines – World’s Best First Class Lounge
THAI Airways – Best Airline Staff in Asia
– World’s Best Airline Lounge Spa
United Airlines – World’s Best Business Class Lounge

The online survey operated from September 2018 to May 2019, together with invitations sent to previous year respondents in the survey database.  Customer survey forms were offered in English, French, Spanish, Russian, Japanese and Chinese.

The full list of the awards is available at:

Photo © Star Alliance