Zagreb Airport recently rolled out new IT solutions developed by TAV Technologies, creating a better passenger experience, and increasing operational efficiency.
The airport utilizes the Common Use Passenger Processing System (CUPPS) enabled with Business Intelligence functions through PAX Analyzer solution and Travel Document Authorization System (TDAS) to create a united structure for check-in, boarding, and passenger flow management. These technology solutions create synergy and manage the overall passenger journey by streamlining passenger touchpoints at Zagreb Airport.
Zagreb Airport CEO Hüseyin Bahadır Bedir said: “The user-friendly solutions offer an easy-to-learn and modern user experience for all our airport employees. Cooperating with TAV Technologies as our solution partner added value to our airport in terms of technological innovation and improved passenger satisfaction”
TAV Technologies General Manager, M. Kerem Öztürk has highlighted the significant benefits of their passenger solutions, particularly in the development of intelligent workflows, customizable dashboards, and seamless system integration. He has also emphasized the business intelligence aspects of these solutions, enabling airport operation planning teams to gain a data-driven understanding and make predictions for upcoming flights, airlines, and destination breakdowns within the next few hours. In addition, he has focused on the company’s commitment to providing exceptional 24/7 technical support.
In 2017, the airport opened a new passenger terminal, marking a new phase in airport operations and revolutionizing the passenger experience. With innovative technologies and a range of new amenities, the terminal targets offering a world-class travel experience.
